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Home Baggage claims

Baggage claims

If your luggage has been delayed, damaged or missing items, please fill in the form below.

Mention as many details as you can remember about the contents and appearance of your luggage(s), including any distinguishing marks (marks, inscriptions, stickers, etc. that they may have).

    PLEASE SELECT THE TYPE OF IRREGULARITY:

    YOU MADE A STATEMENT AT THE AIRPORT:

    REFERENCE NUMBER (EX: OTPRO12345)

    Please let us know the details of the flight on which the baggage irregularity occurred:

    TICKET SERIES* (13-CHARACTER DIGITAL NUMBER WITH FORMAT 281XXXXXXXXXXXXXXXXXXXXXX)

    FLIGHT NUMBER (EX: RO1234)

    FLIGHT DATE* (FLIGHT DATE ON THE TICKET IN DD/MM/YYYY FORMAT)

    TITLE

    FIRST NAME *

    Please insert the first name mentioned on the ticket

    NAME *

    Please insert the name mentioned on the ticket

    Contact details

    STREET & NUMBER

    CITY

    COUNTRY

    E-MAIL ADDRESS *

    PHONE NUMBER*

    PROBLEM DESCRIPTION

    Written complaints must be accompanied by a copy of the travel ticket, copies of the baggage tags and a copy of the baggage delay/damage report.

    Please upload your documents here





    By submitting this form you give your express and unequivocal consent to the processing of the personal data provided by you by TAROM for the purposes of registering the form and processing your request. In accordance with Regulation (EU) 679/2016, you benefit from the right of access and the right to intervene on the data, as well as the right not to be subject to an individual decision. You have the right to object to the processing of personal data concerning you and to request erasure of data. To exercise these rights, you can send a written, dated and signed request to: [email protected]