People with disabilities

Specific information travel

In order to provide you with the best assistance during your trip, please notify us about any special assistance request at the time of booking, but no later than 72 hours before departure.

Also, please note that some of our flights may be operated by other airlines, as part of a code-share agreement, with rules that may be more restrictive than our own and, therefore, we will not be able to confirm your requests.

If your journey involves a second flight, we strongly advise you take in consideration a difference of at least 1 hour and 30 minutes between flights when you book your trip.

For your comfort and safety, we must take into account several factors, such as: your general health status and type of disability, the requested equipment, the air carriers involve and the maximum limits by type of aircraft, before we can confirm your special assistance request. Due to aircraft seat limitation designed to accommodate passengers with reduced mobility (PRM), TAROM strongly suggest to make your booking in advance.

While medical clearance is not usually required, we recommend contacting your physician to determine if you are fit to travel in the following cases:

• If you need a stretcher.
• If you need an incubator.
• If you are pregnant.
• If you had surgery recently.
• If you need oxygen therapy.
• If you have a contagious disease.
• If you need medical assistance or special care during the flight.

For all the cases stated above, you must have a medical certificate, issued by your attending physician, stating you are fit to travel on the date and itinerary requested.

If you need a stretcher or an incubator, please note there are certain limitations for each type of aircraft can be found further below.

Please take into account that there are additional costs involved, both at the departure airport and at your final destination, for this type of service. These costs concern ambulance access to/from the aircraft and access to restricted areas. The stretcher or the incubator shall be charged at the rate established by TAROM. For more information regarding the costs involved, passengers are advised to contact the travel agency or the office of TAROM Company.

If you need oxygen therapy, you are not allowed to bring your own oxygen tanks. TAROM provides this service as long as you have a medical certificate stating the quantity of oxygen per minute required and whether you need the extra oxygen continuously or intermittently, specifying the time intervals.

We wish to inform you that on board of TAROM flights this service will be charged with 100 Euros per sector (or the equivalent in payment currency).

If you are transporting full or empty syringes for personal use we recommend obtaining a medical certificate. This will facilitate your passage at airport security checks.

Passengers with reduced mobility

If your mobility is reduced as a result of a disability, temporary or permanent, that is motor, visual, hearing or mental based or due to your age or illness, TAROM engages to assist you throughout your entire journey in order to make your trip as comfortable as possible.

For the safety of the disabled or reduced mobility passengers, TAROM may require the presence of a travel companion with the specific role of assisting in case of emergency or with basic needs (using the aircraft rest-rooms, feeding or taking medication).

A travel companion is required only in the following cases:

• If the passenger has a severe mental disability that prevents him or her from understanding and applying safety instructions.
• If the passenger is both blind and deaf, thereby preventing the possibility of communication with the crew.
• If the passenger needs special care or medical assistance during the flight.
• If the passenger, due to a disability (e.g. missing both arms) is unable to feed himself or use the aircraft rest-room independently.
• If the passenger is not physically capable of participating in an aircraft evacuation.

The travel companion must meet the following requirements:

• Must be over the age of 18.
• Must be able-bodied and mentally fit.
• Must not take care of another person (e.g. a child, an infant or another person with reduced mobility).

All of our aircraft are equipped with foldable armrest seats. However, there are a limited number of seats dedicated for people with reduced mobility. Please check the availability of such seats when you make your booking.

For your safety, you cannot travel on a emergency exit row or on rows situated immediately forward and after emergency exit rows.

For safety reasons, the maximum number of cabin wheelchairs and strechers is limited based on the aircraft type as shown in the table below:

If you request a cabin wheelchair service while travelling alone, you must be able to take care of your needs in the aircraft restroom and at the seat (e.g. eating, medication or moving from your seat to the aircraft restroom). If you are unable to do so, you must be accompanied by another person of minimum 18 years of age capable of providing the required assistance.

Please, note that our aircraft are not equipped with wheelchair on board.

The table below shows the seat allocation for passengers with reduced mobility based on aircraft type, valid for all cabin configurations.