Terms and conditions for online reservations

IMPORTANT!!! Payment authorisation is done by an external process and TAROM is not responsible for using credit/debit cards that are not valid, or for their misuse. In case your online payment was not confirmed, you should address to the issuing bank of your credit/debit card.

All TAROM routes are e-ticketing eligible. For the reservation paid online, the e-ticket is automatically issued and sent via e-mail to the address mentioned at the reservation moment. You will receive also an e-mail confirmation for your reservation.

For the reservation paid at the agency, the e-ticket will be issued by the agency only after payment completion.

All fares (unrestricted and lowest fares) are applicable for transportation from departure airport to arrival airport according to the route indicated by the carrier and they include the taxes. The advertised fares may vary according to the variation of the exchange rate and / or airport taxes. Reduced fares are applied for child and infant.

The wrong age statement automatically leads to booking cancellation. Please be aware that "Lowest fare" pricing scheme can be subject to various restrictions e.g.: "Sunday Rule", minimum and / or maximum stay, non-refundable ticket or cancellation possible only for a fee etc.

Meal and seat preferences cannot be guaranteed. In case you do not specify a seat number, the seats for all passengers will be automatically selected based on the best seats and adjacent to the primary passenger, if possible.

The special meals are not available on domestic flights.

Schedules are subject to government approval and to modification without prior notice.

The reservation must be done at least 2 hours before departure for online payment, but not more than 361 days before.

If you choose to pay cash at TAROM agency, reservation must be made ??at least 72 hours prior to departure, but no more than 361 days before.

User confirms and warrants that he or she is at least 18 years of age and possesses the legal right capacity and ability to enter into the agreement with TAROM to which these terms apply and to use this web site in accordance with these terms. User agrees to be financially responsible for all use of this web site. User may not allow other persons to make reservations under user's name or account. The reservations feature of this web site is provided solely to permit user to determine the availability of travel-related goods and services and to make legitimate reservations and for no other purposes. Without limitation, user shall not make any speculative, false or fraudulent reservations or any reservations in anticipation of demand. User agrees that the reservations facilities of this web site shall be used only to make legitimate reservations for user and for the accompanying persons. User shall be completely responsible for all charges, fees, duties, taxes arising out of the use of this web site.

The place selection is not possible for certain tickets issued at special rates, for reservations made less than 36 hours before the scheduled flight departure, as well as for the flights operated by another airline in partnership with TAROM. The places located near the emergency exits cannot be selected. TAROM reserves the right to change the assigned place even after boarding, for operational, flight safety or security reasons.

TAROM cannot be hold responsible for mistakes arising from an end user wrong inputs or typing mistakes that could lead to wrong reservations including mistakes generated by wrong usage of 'back' and 'forward' options from browser.

TAROM reserves the right to immediatly cancel and withour further notification all bookings that could bear the suspicion of fraud or generated by abusive usage of the bookings engine.

According to the new Law no. 248/20.07.2005 published in the Romanian Official Monitor no. 682/29.07.2005 please note that starting with the 29th of January 2006 no Romanian citizen under the age of 18 is allowed to travel unaccompanied.

In order to travel, the minor must be obligatorily accompanied by one of the following persons:

1. one of the parents holding the declaration of the other parent; the declaration must be authenticated by a notary and clearly bear other parent's agreement on minor's journey;

2. an adult having an identification record and both minor's parents authenticated declaration bearing their agreement on minor's journey.

The ticket booked with www.tarom.ro can be instantly purchased online using a credit/debit card; alternatively one can pay cash at a TAROM agency, but no later than the next 48 hours following the completion of your online booking.

If you choose to purchase online using credit/debit card, full payment will be deducted from your credit card at purchase time. If you choose to pay cash at one of our agencies, the payment must be made in the next 48 hours. If not paid for, at the end of this period of time the reservation will be automatically cancelled by the bookings engine. You will be debited for all named persons contained in the reservation.

For credit cards issued in other currencies than the Euro, cardholders will incur fees charged by the issuing banks and any difference resulting from the performed exchange, also from the issuing bank, TAROM Company having no knowledge or control about the exchange rates used by the issuing banks.

In case of offline payment, the confirmation of the amount of payment generated automatically by the system is valid if payment and ticket release are made in EUR. In case of offline payment, the confirmation of the amount paid will be generated automatically by the system. This is valid only if payment and ticket release are made in EUR. In case the passenger requests the offline payment in other currency than EUR, the amount to be paid will be obtained by recalculating the booking in desired currency, and the differences in the currency exchange will be supported by the client.

All fares, taxes/charges/surcharges (airport taxes, fuel surcharges etc.) shall be converted in the currency of payment - EUR or RON (if necessary), by rounding up the related amounts to the next higher rounding unit, according to IATA - International Air Transport Association - rules.

Important financial information about your flight (only for U.K. citizens)

European law on package holidays requires flights sold in conjunction with accommodation or other services to be financially protected. The flight you are about to book is not part of such a package, even if you book accommodation from another company via a link on our website. If you want to arrange financial protection for your flight you are advised to take out a travel insurance policy that includes scheduled airline failure cover.

If you want to cancel your trip or to change your trip details after ticket purchasing and after the booking session has been closed, please contact the TAROM office located in the city of your flight departure. The money will be charged back to the used credit card, according to the fare conditions you have booked.

All times shown are local time.

Visiting this web site does not oblige the user to provide any personal information. However, in order to provide our products and services, we need to process certain personal data such as your name, email address, telephone number, travel preferences etc. TAROM uses these data for commercial purposes, operations and statistics. The voluntary or obligatory nature of the data being gathered will be indicated at the time the process of data gathering is taking place. The refusal to provide obligatory details will imply non-performance or denial of access to the service for which they were required. The transmission of your credit card information, personal data and any other information is conducted under a secure environment, using SSL (Secure Socket Layer) protocol on 256 bits. The secure server establishes a connection so that the information is transmitted in an encrypted format.

Conditions applicable to the additional services offered by TAROM

I. Conditions for the "Time to Think" service

With “Time to Think” (TTT), you can select a flight option by locking the fare for 48 hours from the time of booking. Be sure to read the conditions.

1. Application

1.1. During an online booking, "Time to Think" (TTT) can be purchased for the selected flight and the booking is keep for 48 hours from the time of booking.

1.2. During the “Time to Think” (TTT) period, the fare at the time of booking will be reserved, including the fare conditions.

1.3. The “Time to Think” (TTT) fare is charged before the ticket is issued and is collected in addition to the ticket price.

1.4. After purchasing the “Time to Think” (TTT) service, the booking confirmation with the time by which payment can be made will be sent to the e-mail address that was provided in the contact information in the online booking flow. The booking is “on hold” and to confirm your booking, follow the link in the email and make your payment online.

1.5 Once the “Time to Think” (TTT) period has expired and the ticket has not been paid for within this time, the booking will be automatically cancelled.

1.6. The child discount does not apply to the “Time to Think” (TTT) fare, also infants (children under two years old) are exempt from paying this option.

1.7. “Time to Think” (TTT) is only available on flights marketed and operated by TAROM.

2.Refunds

2.1 Time to Think (TTT) option is non-refundable. An option is strictly personal and non-transferable.

II. Conditions for the "ONBOARD MENU" service

On all its scheduled flights, TAROM offers the option of ordering in advance your preferred menu from a varied selection.

1. Application

1.1. Passengers with a Business cabin ticket benefit from a special catering service included and a selection of premium beverages and can select their preferred menu in advance.

1.2. Passengers with Economy class tickets have the possibility to order and select in advance their preferred menu, for a fee.

1.3. By selecting a menu, you declare that all information provided by you is correct and that the reservation is made for you or for another person on whose behalf you are entitled to act and who also meets the requirements.

1.4. The desired option can be selected both during the booking process and after the booking has been completed, either via MMB - My Booking or via the Call Center or via another TAROM agency or travel agency, no later than 24 hours before the departure time of the booked flight.

1.5. Hot meals are available on flights of more than 70 minutes, operated by any type of aircraft, except ATR.

1.6. A list of ingredients for each menu is provided with the utmost care. However, TAROM is not responsible for any consequences resulting from intolerance or allergies to any food ingredient.

1.7. The photographs shown are for illustrative purposes only, the appearance of the food may differ from that in the picture.

1.87. TAROM reserves the right to make changes depending on the type of aircraft or other factors.

1.9. The child discount does not apply to “Onboard Menu” service.

1.10. Menus are only available on flights operated by TAROM.

2. Refund

2.1. The purchase of “Onboard Menu” service is non-refundable.

If you voluntarily change your flight date or route, you will be able to select the same menu you previously purchased without paying extra, if the same menu is available.

If you wish to pre-order a menu other than the one previously purchased and the price is higher, the fare difference will be charged, and if the new price is lower, the difference will not be refunded.

These changes cannot be processed online, you will need to contact any TAROM agency or your travel agency.

2.2. No refund will be given for a pre-ordered menu, even if you are upgraded to the Business cabin, involuntarily or voluntarily by paying the airport upgrade tax on an EMD, and the menu will be delivered on board, regardless of whether or not you also receive a free Business menu.

2.3. These services are only refundable in the following 2 situations:

2.3.1. The Company is unable to provide you with the paid menu, for technical, operational reasons, due to aircraft changes, overbooking, and involuntary rerouting on another airline or any other reasons not determined/generated by you.

2.3.2. You request a voluntary reissue of your ticket at a business class fare (where meals are free) and the reissue transaction is made more than 8 hours before the scheduled time of that flight (in which case the EMD coupon for that flight may be refunded).

III. Conditions for the "ADVANCE SEAT RESERVATION" service

You can book seats in advance (Standard or Preferred) on all flights marketed and operated by TAROM under the following conditions:

• Seat selection is subject to availability at the time of request; some seats may not be offered for selection for operational and safety reasons;

• “Advance seat reservation” is available 48 hours prior to departure, both when purchasing the ticket and afterwards, either via MMB - My Booking or via the Call Center or via another TAROM agency or travel agency.

1. Application

1.1. "Advance seat reservation" is the option to choose a seat with certain characteristic (aisle, window or middle seat, seat with extra legroom or a seat at the emergency exit), either for a fee or free of charge, depending on the fare purchased.

1.2. TAROM makes every effort to honor the advance reservation of the seat purchased, but cannot guarantee a seat with a specific number, even if your reservation is confirmed for that seat, but only guarantees for the selected characteristic (window, aisle, emergency exit or extra legroom).

1.3. TAROM reserves the right to assign or reallocate seats at any time, even after boarding the aircraft, for operational, safety or security reasons.

1.4. 'Preferred seat' means a seat in Economy Class with extra legroom or at emergency exit characteristic; the seats with extra legroom characteristic does not always offer extra comfort, this characteristic may includes regular seats, which are the most requested for reservation.

1.5. "Standard seat" means a regular seat in Economy Class, window or aisle, which can be reserved in advance, 48 hours before departure, either for a fee or free of charge, depending on the fare purchased.

1.6. The child discount does not apply to the 'Advance Seat Reservation' service.

1.7. Passengers travelling with children or infants, if they do not choose seats in advance and do not check in online, will benefit, subject to availability, from a group seat allocation, which will be made before check-in formalities open at the airport.

1.8. Passengers travelling in wheelchairs or with limbs in plaster casts, unaccompanied minors, visually or hearing impaired passengers, passengers travelling with a musical instrument or with assistance dog (guide dog), or those who have purchased an additional seat for comfort, passengers travelling on stretchers or oxygen will be entitled to free seat reservation in advance, irrespective of the fare purchased, provided they inform the travel agent that they fall into the above category and it is recommended that the seat reservation be made at the same time as the ticket is issued.

1.9. When choosing an emergency exit seat, you must meet all eligibility criteria:

• Be over 18 years of age;

• Be physically and mentally fit to assist in the rapid evacuation of the aircraft in the event of an emergency;

• You must not be a disabled passenger or a passenger with reduced mobility;

• You are not pregnant;

• Do not use oxygen, either from your own breathing devices or from those provided by the company;

• Do not be overweight (with the need for a seat belt extension);

• Do not travel with animals in the cabin or with SVAN (Assistance dogs);

• Do not travel with infants or children;

• Do not be an unaccompanied minor;

• Not to have requested EXST (extra seat for comfort) or do not travel with a musical instrument;

• Be able to understand the instructions given by the crew in Romanian or English;

2. Refund

2.1. The "Advance Seat Reservation" service is non-refundable.

If you voluntarily change your flight date or route, you will be able to select the same seat characteristic (aisle, window or middle seat, seat with extra legroom or an emergency exit seat) that you previously purchased, without additional payment, if the same characteristic is available.

If you wish to book a characteristic other than the one previously purchased and the price is higher, the difference in fare will be charged, and if the new price is lower, the difference will not be refunded.

These changes cannot be processed online, you will need to contact any TAROM agency or your travel agency.

2.2. No refund will be given for a seat purchased in advance, even if you are upgraded to Business cabin, involuntarily (in case of an overbooking in Economy cabin) or voluntarily by paying the airport upgrade tax on an EMD.

2.3. No refund will be given for the seat purchased in advance if you do not meet the eligibility conditions for emergency exit seats specified above (point 1.9.), in which case the seat will be exchanged for another seat for which you are eligible.

2.4. This service is reimbursable only in the following 2 situations:

2.4.1 The Company is unable to offer you the seat with the characteristic for which you paid (aisle, window or middle seat, seat with extra legroom or an emergency exit seat) for technical, operational, safety, security, aircraft or configuration change, overbooking, involuntary re-routing to another airline or any other reason not determined/generated by you.

2.4.2. Request a voluntary reissue of the ticket at a fare for which seats are not chargeable.