In order to shorten the solution time, please include in your messages your name, surname and Flying Blue identification number if applicable.
For flight irregularity related complaints, please specify the ticket number (i.e. 13 numeric characters with the format 281-XXXXXXXXXXXXXXXXXX), your reservation code (i.e. 6-digit digital code with the format e.g. XY82AB), and the number of the previous complaint if applicable.
For complaints related to baggage irregularities, it is necessary to mention the reference code (PIR) of the baggage completed upon arrival at the airport.