1. Conditions des réservations
a) Les réservations sont effectuées par le transporteur ou par ses agents autorisés. La confirmation des réservations sera faite selon la disponibilité des places. Sur la demande du passager, le transporteur lui fournira la confirmation écrite de la réservation.
b) Certains tarifs peuvent imposer la limitation ou l’annulation du droit du passager de modifier ou d’annuler la réservation faite.
2. Terme pour l’émission du billet
Le transporteur peut annuler la réservation sans préavis si le passager n’a pas payé le billet dans le délai spécifié par le transporteur ou par son agent autorisé.
3. Données personnelles du passager
Le passager reconnaît avoir fourni au transporteur ses données personnelles dans le but de la réalisation des réservations, de l’émission d’un billet, de l’obtention de services auxiliaries, de la facilitation des procédures de douane et de la garantie de l’accès des offices gouvernementaux à ces données.
En ce sens, le passager autorise le transporteur à retenir ces données et à les transmettre aux propres offices, aux agents autorisés, à d’autres transporteurs, aux fournisseurs de services auxiliaries ou aux autorités gouvernementales, quel que soit le pays où ils ont leur siège.
4. Réservation de la place à l’avance
4.1. La sélection du siège à l’avance est disponible sur les vols opérés par TAROM, avec la possibilité de choisir une certaine catégorie de sièges (couloir, fenêtre ou siège central, chaise avec espace pour les jambes supplémentaire ou siège à l’issue de secours). La réservation de sièges à l’avance (payante) n’est pas obligatoire et n’est valable que pour les vols opérés par des avions TAROM.
4.2. Lors de l’enregistrement ou lorsque le service «Enregistrement en ligne» est utilisé, il est possible de demander une certaine place, autre que celle attribuée automatiquement, uniquement si cette place est encore disponible. Le transporteur fera des efforts raisonnables pour répondre aux exigences d’attribution des sièges, mais ne peut garantir l’attribution d’un siège particulier, même si la réservation est confirmée pour ce siège.Aussi, le numéro de la place achetée n’est pas garanti, mais uniquement la catégorie sélectionnée (fenêtre, couloir, issue de secours ou lieu avec espace supplémentaire pour les pieds)
4.3. Le transporteur se réserve le droit de modifier l’attribution des sièges à tout moment, y compris après l’embarquement, pour des raisons d’exploitation, de sécurité ou de sûreté, ou pour des raisons de force majeure. Si la réservation à l’avance d’un certain siège a été payée et que le vol a été annulé, ou si le tarif a été changé pour un tarif pour lequel la réservation à l’avance du siège est gratuite ou si le siège sélectionné a été transféré dans une autre catégorie de sièges pour des raisons de sécurité ou opérationnel, le transporteur remboursera le coût de la catégorie de siège payée. Le transporteur ne remboursera pas le montant payé pour la réservation de siège à l’avance si le passager modifie ou annule le voyage de sa propre initiative, si le passager a été promu volontairement en payant une redevance spéciale à l’aéroport ou involontairement dans la cabine «Business» ou si le passager a fourni des informations incorrectes sur sa capacité à utiliser une place à l’issue de secours.
5. Reconfirmation des réservations
a) Le transporteur informera le passager s’il est nécessaire de reconfirmer la réservation d’un vol de continuation ou de retour et dans quelles conditions ce sera fait (terme, modalité). Dans le cas où le transporteur sollicite au passager de reconfirmer la réservation, le manquement à cette réglementation permet au transporteur d’annuler la réservation non confirmée.
Si le passager informe le transporteur sur son intention de voyager, sous réserve de la disponibilité des places sur le vol respectif, le transporteur validera de nouveau les réservations et il garantira le voyage du passager. Dans le cas de l’indisponibilité des places sur le vol respectif, le transporteur déposera des efforts raisonnables pour transporter le passager au point de stopover ou de destination.
b) Le passager a l’obligation de vérifier les demandes de reconfirmation de tout transporteur impliqué dans son voyage. Dans le cas où l’on le lui sollicite, le passager reconfirmera la réservation au transporteur dont le code est inscrit près du vol indiqué sur le billet.
6. Annulation des réservations par le transporteur
Quand le passager ne se présente pas à un vol, sans en aviser préalablement le transporteur, ce dernier peut annuler les réservations sur les vols de continuation ou de retour. Pourtant, si le passager l’annonce préalablement, le transporteur n’annulera pas la réservation sur les vols de continuation.
Conditions applicable to the additional services offered by TAROM
I. Conditions for the « Time to Think » service
With “Time to Think” (TTT), you can select a flight option by locking the fare for 48 hours from the time of booking. Be sure to read the conditions.
1. Application
1.1. During an online booking, « Time to Think » (TTT) can be purchased for the selected flight and the booking is keep for 48 hours from the time of booking.
1.2. During the “Time to Think” (TTT) period, the fare at the time of booking will be reserved, including the fare conditions.
1.3. The “Time to Think” (TTT) fare is charged before the ticket is issued and is collected in addition to the ticket price.
1.4. After purchasing the “Time to Think” (TTT) service, the booking confirmation with the time by which payment can be made will be sent to the e-mail address that was provided in the contact information in the online booking flow. The booking is “on hold” and to confirm your booking, follow the link in the email and make your payment online.
1.5 Once the “Time to Think” (TTT) period has expired and the ticket has not been paid for within this time, the booking will be automatically cancelled.
1.6. The child discount does not apply to the “Time to Think” (TTT) fare, also infants (children under two years old) are exempt from paying this option.
1.7. “Time to Think” (TTT) is only available on flights marketed and operated by TAROM.
2.Refunds
2.1 Time to Think (TTT) option is non-refundable. An option is strictly personal and non-transferable.
II. Conditions for the « ONBOARD MENU » service
On all its scheduled flights, TAROM offers the option of ordering in advance your preferred menu from a varied selection.
1. Application
1.1. Passengers with a Business cabin ticket benefit from a special catering service included and a selection of premium beverages and can select their preferred menu in advance.
1.2. Passengers with Economy class tickets have the possibility to order and select in advance their preferred menu, for a fee.
1.3. By selecting a menu, you declare that all information provided by you is correct and that the reservation is made for you or for another person on whose behalf you are entitled to act and who also meets the requirements.
1.4. The desired option can be selected both during the booking process and after the booking has been completed, either via MMB – My Booking or via the Call Center or via another TAROM agency or travel agency, no later than 24 hours before the departure time of the booked flight.
1.5. Hot meals are available on flights of more than 70 minutes, operated by any type of aircraft, except ATR.
1.6. A list of ingredients for each menu is provided with the utmost care. However, TAROM is not responsible for any consequences resulting from intolerance or allergies to any food ingredient.
1.7. The photographs shown are for illustrative purposes only, the appearance of the food may differ from that in the picture.
1.87. TAROM reserves the right to make changes depending on the type of aircraft or other factors.
1.9. The child discount does not apply to “Onboard Menu” service.
1.10. Menus are only available on flights operated by TAROM.
2. Refund
2.1. The purchase of “Onboard Menu” service is non-refundable.
If you voluntarily change your flight date or route, you will be able to select the same menu you previously purchased without paying extra, if the same menu is available.
If you wish to pre-order a menu other than the one previously purchased and the price is higher, the fare difference will be charged, and if the new price is lower, the difference will not be refunded.
These changes cannot be processed online, you will need to contact any TAROM agency or your travel agency.
2.2. No refund will be given for a pre-ordered menu, even if you are upgraded to the Business cabin, involuntarily or voluntarily by paying the airport upgrade tax on an EMD, and the menu will be delivered on board, regardless of whether or not you also receive a free Business menu.
2.3. These services are only refundable in the following 2 situations:
2.3.1. The Company is unable to provide you with the paid menu, for technical, operational reasons, due to aircraft changes, overbooking, and involuntary rerouting on another airline or any other reasons not determined/generated by you.
2.3.2. You request a voluntary reissue of your ticket at a business class fare (where meals are free) and the reissue transaction is made more than 8 hours before the scheduled time of that flight (in which case the EMD coupon for that flight may be refunded).
III. Conditions for the « ADVANCE SEAT RESERVATION » service
You can book seats in advance (Standard or Preferred) on all flights marketed and operated by TAROM under the following conditions:
– Seat selection is subject to availability at the time of request; some seats may not be offered for selection for operational and safety reasons;
– “Advance seat reservation” is available 48 hours prior to departure, both when purchasing the ticket and afterwards, either via MMB – My Booking or via the Call Center or via another TAROM agency or travel agency.
1. Application
1.1. « Advance seat reservation » is the option to choose a seat with certain characteristic (aisle, window or middle seat, seat with extra legroom or a seat at the emergency exit), either for a fee or free of charge, depending on the fare purchased.
1.2. TAROM makes every effort to honor the advance reservation of the seat purchased, but cannot guarantee a seat with a specific number, even if your reservation is confirmed for that seat, but only guarantees for the selected characteristic (window, aisle, emergency exit or extra legroom).
1.3. TAROM reserves the right to assign or reallocate seats at any time, even after boarding the aircraft, for operational, safety or security reasons.
1.4. ‘Preferred seat’ means a seat in Economy Class with extra legroom or at emergency exit characteristic; the seats with extra legroom characteristic does not always offer extra comfort, this characteristic may includes regular seats, which are the most requested for reservation.
1.5. « Standard seat » means a regular seat in Economy Class, window or aisle, which can be reserved in advance, 48 hours before departure, either for a fee or free of charge, depending on the fare purchased.
1.6. The child discount does not apply to the ‘Advance Seat Reservation’ service.
1.7. Passengers travelling with children or infants, if they do not choose seats in advance and do not check in online, will benefit, subject to availability, from a group seat allocation, which will be made before check-in formalities open at the airport.
1.8. Passengers travelling in wheelchairs or with limbs in plaster casts, unaccompanied minors, visually or hearing impaired passengers, passengers travelling with a musical instrument or with assistance dog (guide dog), or those who have purchased an additional seat for comfort, passengers travelling on stretchers or oxygen will be entitled to free seat reservation in advance, irrespective of the fare purchased, provided they inform the travel agent that they fall into the above category and it is recommended that the seat reservation be made at the same time as the ticket is issued.
1.9. When choosing an emergency exit seat, you must meet all eligibility criteria:
– Be over 18 years of age;
– Be physically and mentally fit to assist in the rapid evacuation of the aircraft in the event of an emergency;
– You must not be a disabled passenger or a passenger with reduced mobility;
– You are not pregnant;
– Do not use oxygen, either from your own breathing devices or from those provided by the company;
– Do not be overweight (with the need for a seat belt extension);
– Do not travel with animals in the cabin or with SVAN (Assistance dogs);
– Do not travel with infants or children;
– Do not be an unaccompanied minor;
– Not to have requested EXST (extra seat for comfort) or do not travel with a musical instrument;
– Be able to understand the instructions given by the crew in Romanian or English;
2. Refund
2.1. The « Advance Seat Reservation » service is non-refundable.
If you voluntarily change your flight date or route, you will be able to select the same seat characteristic (aisle, window or middle seat, seat with extra legroom or an emergency exit seat) that you previously purchased, without additional payment, if the same characteristic is available.
If you wish to book a characteristic other than the one previously purchased and the price is higher, the difference in fare will be charged, and if the new price is lower, the difference will not be refunded.
These changes cannot be processed online, you will need to contact any TAROM agency or your travel agency.
2.2. No refund will be given for a seat purchased in advance, even if you are upgraded to Business cabin, involuntarily (in case of an overbooking in Economy cabin) or voluntarily by paying the airport upgrade tax on an EMD.
2.3. No refund will be given for the seat purchased in advance if you do not meet the eligibility conditions for emergency exit seats specified above (point 1.9.), in which case the seat will be exchanged for another seat for which you are eligible.
2.4. This service is reimbursable only in the following 2 situations:
2.4.1 The Company is unable to offer you the seat with the characteristic for which you paid (aisle, window or middle seat, seat with extra legroom or an emergency exit seat) for technical, operational, safety, security, aircraft or configuration change, overbooking, involuntary re-routing to another airline or any other reason not determined/generated by you.
2.4.2. Request a voluntary reissue of the ticket at a fare for which seats are not chargeable.