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Home Compensation for cancelled or delayed flights

Compensation for cancelled or delayed flights

If your TAROM-operated flight was more than 3 hours late in arriving at its destination, was cancelled, a flight irregularity resulted in a missed connection or an unforeseen situation of downgrading or denied boarding occurred, you have the option to request compensation in accordance with Article 7 of Regulation (EC) No 261/2004 of the European Parliament and of the Council of the European Union

TAROM offers you the possibility to choose one of the compensation options below, depending on your payment method or your Flying Blue status:

DistanceAmount of compensation in the form of an e-voucher*Amount of compensation in Flying Blue miles **Amount of compensation granted in cash/bank transfer
All flights of 1500km or less350EUR20.000 miles250EUR
All intra-EU flights over 1500km and all other flights between 1500km and 3500km500EUR30.000 miles400EUR
All flights over 3500km700EUR40.000 miles600EUR

* The electronic voucher can be used for the purchase of TAROM tickets on TAROM flights (with RO number) or for additional services within one year from the date of issue. The value of the voucher is non-refundable.

**Mileage compensation can only be awarded to Flying Blue members.

Your compensation may be reduced by 50% if the arrival time of your new flight is no later than

  • 2 hours, for all flights of 1500km or less, or
  • 3 hours for all intra-Community flights over 1500km and for all other flights between 1500km and 3500km, or
  • 4 hours, for flights over 3500km, the scheduled arrival time of your original flight.

This compensation scheme is based on EU Regulation 261/2004.

You can consult the Passenger Rights further information on your rights under Regulation (EC) No 261/2004 of the European Parliament and of the Council of the European Union.

    PLEASE SELECT THE FORM OF COMPENSATION PAYMENT:

    PLEASE SELECT THE REASON FOR YOUR FLIGHT IRREGULARITY:

    WHO ARE YOU FILLING IN THE CLAIM FORM FOR?

    Obs* In order to process your request as the passenger's representative, please submit the original passenger's power of attorney.

    RESERVATION CODE* (6-DIGIT DIGITAL CODE, EX: XY8AB3)

    FLIGHT NUMBER* (EX: RO1234)

    FLIGHT DATE* (FLIGHT DATE ON THE TICKET IN DD/MM/YYYY FORMAT)

    Please enter the personal details requested for the affected persons:

    TICKET SERIES* (13-CHARACTER DIGITAL NUMBER WITH FORMAT 281XXXXXXXXXXXXXXXXXXXXXX)

    FLYINGBLUE MEMBER NUMBER

    TITLE

    FIRST NAME *

    Please insert the first name mentioned on the ticket

    NAME *

    Please insert the name mentioned on the ticket

    Contact details

    STREET & NUMBER

    CITY

    COUNTRY

    E-MAIL ADDRESS *

    PHONE NUMBER*

    Please upload your documents here





    By submitting this form you give your express and unequivocal consent to the processing of the personal data provided by you by TAROM for the purposes of registering the form and processing your request. In accordance with Regulation (EU) 679/2016, you benefit from the right of access and the right to intervene on the data, as well as the right not to be subject to an individual decision. You have the right to object to the processing of personal data concerning you and to request erasure of data. To exercise these rights, you can send a written, dated and signed request to: [email protected]