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Home Flight delayed or cancelled

Flight delayed or cancelled

We apologize for the irregularity in your travel. In case you opt to change the affected travel segment, please contact the issuing travel agency, TAROM Call Center or a TAROM agency to identify an optimal travel option.

If, as a result of the irregularity, you have incurred unforeseen expenses, you may claim compensation. For reimbursement of these unforeseen expenses, receipts/related invoices are required.

The compensations mentioned above may be granted under the following conditions:

  • your flight was cancelled up to 14 days prior to the departure date or arrived at your destination more than 3 hours later than the originally scheduled time;
  • the cancellation or delay of your flight is not caused by extraordinary circumstances (e.g. unforeseen weather conditions, strikes initiated by third parties, sudden political instability, flight safety risks, air traffic restrictions, etc.);

You can consult the Passenger Rights further information on your rights under Regulation (EC) No 261/2004 of the European Parliament and of the Council of the European Union.

    Please select the reason for the irregularity of your flight:

    Who are you filling in the claim form for?

    Obs* In order to process your request as the passenger's representative, please submit the original passenger's power of attorney.

    RESERVATION CODE* (6-DIGIT DIGITAL CODE, EX: XY8AB3

    FLIGHT NUMBER* (EX: RO1234)

    FLIGHT DATE* (FLIGHT DATE ON THE TICKET IN DD/MM/YYYY FORMAT)

    Please enter the personal details requested for the affected persons:

    TICKET SERIES* (13-CHARACTER DIGITAL NUMBER WITH FORMAT 281XXXXXXXXXXXXXXXXXXXXXX

    FLYINGBLUE MEMBER NUMBER

    TITLE

    FIRST NAME *

    Please insert the first name mentioned on the ticket

    NAME *

    Please insert the name mentioned on the ticket

    Contact details

    STREET & NUMBER

    CITY

    COUNTRY

    E-MAIL ADDRESS *

    PHONE NUMBER*

    Please fill in the two fields below with the amount requested and the currency in which the payment was made and then please upload the related documents.

    SUM

    CURRENCY

    Please upload your documents here





    By submitting this form you give your express and unequivocal consent to the processing of the personal data provided by you by TAROM for the purposes of registering the form and processing your request. In accordance with Regulation (EU) 679/2016, you benefit from the right of access and the right to intervene on the data, as well as the right not to be subject to an individual decision. You have the right to object to the processing of personal data concerning you and to request erasure of data. To exercise these rights, you can send a written, dated and signed request to: [email protected]